Return And Exchange Policy

SYM Beauty Hair Extensions Return & Exchange Policy

At SYM Beauty, we take pride in providing premium-quality raw hair extensions. Due to the nature of our products and for hygiene and safety reasons, all sales are final.

Returns & Exchanges

• We do not offer refunds, returns, or exchanges on hair extensions that have been opened, worn, installed, altered, colored, washed, brushed, or tampered with in any way.
• To be eligible for a return review, the product must be unused, unopened, and in its original packaging with all security ties and tags intact.
• Return requests must be submitted within 3 days of delivery.

Incorrect or Damaged Orders
If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery at [your email address] with:

• Your order number
• Photos of the item received
• Photos of the packaging

Our team will review your claim and provide a resolution if approved.

Custom & Pre-Colored Hair
All custom orders, pre-colored extensions, custom wigs, and special-order items are final sale and are not eligible for returns, refunds, or exchanges.

Processing & Shipping
Processing times and shipping times are separate. Orders cannot be canceled once they have entered processing.

By placing an order with SYM Beauty, you acknowledge that you have read and agreed to this Return & Exchange Policy.